Privacy Policy FateLinkPro

1. Introduction

Welcome to FateLinkPro ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App, our website, and related online services (collectively, the "Service"). By using the Service, you agree to this Policy. If you do not agree, please discontinue use.

2. Scope

This Policy applies to products and services provided and controlled by Spechtl Installationen GmbH, including the FateLinkPro mobile app, associated websites, and in-app activities. It does not apply to third-party services that we do not control (e.g., app stores, payment processors, or external websites).

3. Legal Bases

Where required (e.g., EU/EEA), we process personal data under one or more of the following bases: (i) performance of a contract (providing the Service), (ii) legitimate interests (safety, improvement, fraud prevention), (iii) consent (where obtained), and (iv) compliance with legal obligations.

4. Information We Collect

4.1 Information You Provide

• Registration: nickname, email address, phone number, gender, date of birth, and profile photo.
• Profile & Social: interests, biography, and media you upload (images/videos).
• Communications: text, images, and videos you send in chats; reports and support messages.
• Payments: purchase history, subscription status, and order identifiers (e.g., Google Play order numbers). We do not store full payment instrument details.

4.2 Information Collected Automatically

• Device: device ID, OS/version, screen size, IP address, language, time zone.
• Usage: login timestamps, session duration, swipe and view activity, crash/performance logs.
• Approximate Location: country/region or city-level signals (not precise GPS). Location access is optional and not required to use the App.

5. How We Use Information

• Provide core features (registration, chat, image/video sharing, matching/recommendations) and maintain the Service.
• Personalize experiences, improve quality and performance, and develop new features.
• Process purchases and subscriptions; provide receipts and customer support.
• Detect, prevent, and address fraud, abuse, violations of our terms, or illegal activities.
• Communicate with you about updates, offers, and service-related notices.
• Comply with applicable laws and regulations.

6. How We Share Information

• Service Providers: cloud hosting, analytics, payment, and safety/moderation partners bound by contractual safeguards.
• Affiliates: within our group for operations and product improvement.
• Legal & Safety: to comply with law or protect rights, property, or safety of users or the public.
• Business Transfers: in connection with mergers, acquisitions, or asset sales.

We do not sell personal data.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own (e.g., EU, U.S., Singapore). Where required, we use appropriate safeguards (such as contractual clauses) to protect your data during cross-border transfers.

8. Data Retention & Deletion

We retain personal data only as long as necessary for the purposes described in this Policy. When you delete your account, we delete or anonymize your personal data within a reasonable period (typically within 30 days), except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

You can request deletion via in-app account deletion or by contacting us at stefan@spechtldigitaleapps.at.

9. Your Rights

Depending on your location (e.g., GDPR in the EU/EEA, CCPA/CPRA in California), you may have the right to access, correct, delete, restrict or object to processing, and request data portability. Where consent is the basis, you may withdraw consent at any time without affecting prior processing.

To exercise rights, contact stefan@spechtldigitaleapps.at. We may verify your identity before responding.

CCPA Notice: We do not “sell” or “share” personal information as defined by California law. You have the right to non-discrimination for exercising your rights.

10. Children’s Privacy (18+)

The Service is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has registered, we will delete the information and terminate access.

11. Security

We implement reasonable technical and organizational measures to protect your information (including encryption in transit, access controls, and logging). However, no method of transmission or storage is completely secure.

12. Cookies & SDKs

We use cookies and third-party SDKs (e.g., Firebase, Google Analytics) to operate, measure, and improve the Service and to understand feature usage. You can control cookies through device or browser settings where applicable.

13. Changes to This Policy

We may update this Policy from time to time. If material changes are made, we will notify you via in-app notice or email before they take effect. Your continued use after the effective date constitutes acceptance of the updated Policy.

14. Contact Us